Happy ending.. (lesson: never ever give up.. if its against Apple)

my fight with Apple seems to have a happy ending.. after one week of negotiations and stressful debates, they have conceded.. Apple have offered me to replace the machine.

in the last phase, apple offered me another 1 year extended warranty.. if anything happens during that period, they promised me to replace the old machine. i've agreed to it, provided, they give it in writing.. wow.. they declined.. nothing in writing. that's a catch.

i consulted Mr Clareance Kunnel. CEO, Holding Redlick Lawyers. he is very good malayalee (aka, Indian) catholic. from his office, we called Ms Susan, who dealt my case (some sort of manager in apple customer care). she was not there.. Clarence left a message in her answering machine.

my friends from RMIT have already notified apple that they are going to start a chain campaign in support of my case starting from the uni, if the appeal fails. (the apple store at uni boast of 20-30 sales per day!)

finally i got a phone call from Susan and she said that she is reviewing my case.. Apple decided to replace my machine.. she tranfered it to Mr Ben Gunashekaran, (should be a junior officer, who dealt my case in the very beginning.. bit arrogant fellow though.. may be apple want him to be so.. i dont judge). i got the following mail from him..
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Dear Jaison,

This letter is to confirm that, per our discussion described in case number 78384411, Apple agrees to replace your MacBook, Serial Number:4H63073ZU9Ewith MacBook :MB062X/A to resolve the matters discussed.

MacBook 2.16GHz Intel Core 2 Duo - White
Part Number: MB062X/A
120GB Serial ATA @ 5400 rpm
Country Kit
Keyboard/Mac OS
Superdrive 8x (DVD+R DL/DVD+RW/CD-RW)
2.16GHz Intel Core 2 Duo
1GB 667 DDR2 SDRAM - 2x512

Once Apple confirms the arrival of theÊMacBook, Serial Number:4H63073ZU9Ein its warehouse, Apple will, subject to the availability of the MacBook :MB062X/A, order and send to you at Computers Now, South Melbourne the MacBook :MB062X/A.

As previously communicated, the replacement product sent by Apple shall be a new product with a one-year limited warranty against hardware defects.

Important: Please respond to this mail with your confirmation that you agree to the process as described above, and I will forward your order for processing. I cannot forward your order until we receive your email in return.

Please reply to this mail for confirmation only.

It was a pleasure speaking with you. Feel free to contact me directly should you have any further questions or concerns regarding the replacement process.

Kind Regards,

Ben Gunasegaran
Customer Relations
P+61 02 9641 8286 F: +61 02 9261 1040
E: bgunasegaran@asia.apple.com
iChat:banarji@mac.com

Apple Pty Ltd
PO Box A2629
Sydney South NSW 1235